Delivery & returns — java.com.tr

Delivery & Returns — Java Software Inc.

Draft version: 2026-07-27-draft. Product-owner and external counsel approval (D-LEGAL-OWNER) required before publish.

These terms apply to GateGO / Java software subscriptions and digital services sold via store.java.com.tr. No physical shipping.

1. Delivery (digital performance)

What is delivered: Enabling access / feature flags and permissions for purchased module(s) on the tenant account.
When: Typically within the same business day after payment is paid (and email verification if required); otherwise within a reasonable time.
How: Via app.java.com.tr; order confirmation by email / notification.
Pilot SKUs: Auto-assign (1a) or order queue (1b) per product policy.

2. Returns / cancellation

Digital service: Withdrawal / refund after performance has begun follows the distance-sales agreement and applicable statutory exceptions.
Unused term: If defined in the commercial agreement, remaining term may be refunded or credited per contract.
Erroneous charge / technical fault: Refund or correction when substantiated; payment-institution rules apply.
Credits / usage balance: Consumed credits or quota are non-refundable; unused balance follows product terms.

3. How to request a return

Contact [email protected] or in-app support with order number / tenant id. Outcomes are confirmed in writing; approved refunds follow bank / PSP timelines.

4. Renewal and suspension

Period renewals and suspension for non-payment follow platform subscription and tenant-lifecycle rules. Non-renewal, cancellation and data export are handled via support channels.

5. Payment marks

Visa, Mastercard and “Pay with iyzico” marks in the store footer are informational; card acceptance occurs through the licensed institution at checkout.

Last updated: 2026-07-27 — Java Software Inc. / Java Yazılım A.Ş. — DRAFT